The UpMenu system allows you to handle orders placed online on any device. Discover how to enable or disable the option of placing orders.

The placed orders will wait for acceptance or rejection for an unlimited amount of time. However, staff responsiveness is crucial for achieving customer satisfaction and we encourage you to handle incoming orders as quickly as possible.

Accepting orders on a web application

After accepting the order, indicate the time in which it will be completed to inform the customer when it will be delivered or ready for pickup.

  1. Go to "Orders" → "Start receiving orders".

  2. Click "Accept" and specify the time to process the order.

  3. After placing the order, the customer will see its summary and then the confirmation of receipt along with the time of order completion indicated by you.

See how to set the order fulfillment time.

Rejecting order on a web application

When rejecting an order, give a reason why it has not been fulfilled. This will allow the customer to make a quick change and you won't have to waste time on providing the explanation.

  1. Go to "Orders" → "Start receiving orders".

  2. Click "Reject" and then enter the reason for rejection.

  3. In the summary, the customer will be informed about why his order will not be processed.

  4. Refunds of rejected orders are not sent automatically. To refund a rejected order check our instruction of Refunding online payments.

Notifications about new orders on a web application

New orders are signaled with a loud sound. To receive this notification, the application must be always enabled and you should prevent the device from entering sleep mode.

Delaying accepted orders

UpMenu allows you to delay already accepted orders. This is a great solution when, for example, an accepted order cannot be finished at the initially scheduled time.

  1. Go to “Orders”.

  2. Choose the order you wish to delay.

  3. Expand the options.

  4. Click on the “Delay order” button.

  5. Choose how many minutes you wish to delay your order.

  6. A “Delayed” label will appear next to the order and the countdown timer will be updated.

  7. The customer will be informed about the delay through your website and the countdown timer will be updated.

What is more, you can activate notification by email or by SMS in the section “Notifications about the order being delayed for your customer” in Notifications.

Rejection of already accepted orders on a web application

In the UpMenu admin panel in the orders section, you can find options for rejecting already accepted orders.

  1. Go to "Orders".

  2. Select the "Accepted" order which you would like to reject.

  3. Go to the menu on the right side.

  4. Choose "Reject if not completed".

  5. Write the reason or choose it from the list.

  6. Push "Reject order".

Accepting orders on Android/iOS

To quickly process new orders, leave the application enabled all the time without screen blanking. After accepting the order, indicate the time in which it will be completed to inform the customer when it will be delivered or ready for pickup.

  1. Run the application or download it on Google Play or App Store.

  2. Go to “Orders” → “Accept” and then let the customer know the order processing time.

  3. The customer will see the selected time in the summary.

Rejecting orders on Android/iOS

When rejecting an order, give a reason why it has not been fulfilled. This will allow the customer to make a quick change and you won't have to waste time on providing the explanation.

  1. Run the application or download it on Google Play or App Store.

  2. Go to “Orders” → “Reject” and provide a reason for rejection.

  3. In the summary, the customer will be informed about why his order has been rejected.

Notifications about new orders on Android/iOS

  • New orders are signaled with a loud sound as a push message. To receive this notification, the application must be always enabled and you should prevent the device from entering sleep mode (the background application will not give sound notification).

  • You can also set automatic printing of incoming orders.

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