The UpMenu system allows you to process orders placed online on any device. Check out how to activate or block online orders.

The placed orders will wait for acceptance or rejection for an unlimited amount of time. However, staff responsiveness is crucial for achieving customer satisfaction and we encourage you to handle incoming orders as quickly as possible.

Taking orders

Manage new orders, decide if you want to accept or reject them or maybe delay the delivery time. To notify your customer of an order delay via your website, SMS or via email you must first enable the option under "Customer notifications" in "Notifications".

  1. Go to the "Orders" tab.

  2. New orders pending approval will be displayed in the upper left corner.

  3. Select "Accept" and then enter the number of minutes the customer will receive their order.

  4. Once the customer has placed the order, he will see a summary of the order and then a confirmation of acceptance along with the lead time you set.

  5. You can delay the processing of an accepted order. Expand the options and select "Delay order". Select how many minutes you would like to delay the processing of your order.

  6. A "Delayed" label will appear next to your order and the countdown timer will be updated.

  7. The customer will be informed of the delay via your website and the counter will be updated.

  8. You can also reject an already accepted order. Expand the options and select "Reject if not completed", enter a reason or choose one from the list and confirm.

  9. The customer will be informed that the order has been rejected and the reason for rejection will also be displayed.

  10. If you cannot complete the order, select "Reject" next to it and then enter the reason for rejection.

  11. In the summary, customer will be informed why the order is rejected.

  12. Payment refunds for rejected orders are not sent automatically. To make a refund for a rejected order, please see the Return online payment instructions.

See how to set up the time of order fulfillment.

Notifications about new orders on a web application

New orders are signaled with a loud sound. To receive this notification, the application must be always enabled and you should prevent the device from entering sleep mode.

Notifications about new orders on Android/iOS

  • New orders are signaled with a loud sound as a push message. To receive this notification, the application must be always enabled and you should prevent the device from entering sleep mode (the background application will not give sound notification).

  • You can also set automatic printing of incoming orders.

See also: Receiving orders directly on the receipt printer.

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