In UpMenu you can easily check the order history for both the whole chain and individual restaurants, as well as the order history of an individual customer. You can view selected reports directly on the website or by downloading an excel file.

Orders history

  1. Go to “Reports” → “Orders history.

  2. Choose the period for which you want to view orders. Using filters, you can specify additional search criteria, including:
    - Order status – shows the stage of implementation;
    - Payment returns – shows the status of the customer’s order return;
    - Order type – shows how the order was processed;
    - Invoicing status – applies to the UpMenu settlement and shows the status: not yet invoiced, invoiced or not invoiced (e.g. unrealized orders).

  3. Click “Search”.

  4. A brief summary will be displayed that includes the total value and number of orders, average order amount, and tips.

  5. Below the summary, you will find the exact list of orders including the filters used.

  6. In the “Order History” tab, click “Details” next to the selected order to view its summary.

  7. In “Order history” you can also check “Orders on map”, “Orders in restaurant chain”, “Invoicing summary” and “Ordering hours”.

In the upper right corner, you can download a report to an excel file to analyze exactly which items in the menu are most frequently ordered (“Products” report) or to learn the details of the realization (“Orders” report).

Check here to find the history of customer orders.

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