In UpMenu, you can inform a specific customer about the estimated waiting time for an order or delivery, using various settings.

Show customers the average order fulfillment time per hour

In the UpMenu system collects and processes information to determine the average order fulfillment time in delivery or takeout.

  1. Go to the "Settings" → "Order settings" → "Order form".

  2. Enable the "Show customers the average order fulfillment time in a given hour" option. You can set the average time in minutes for delivery and on-site pickup, or leave the fields blank for the system to calculate the average.

  3. Save.

  4. When choosing the method of order fulfillment, the customer will see the average time for each option.

Configuration of accepting orders

You can set up an automatic order pickup option and specify the default order fulfillment time. Thanks to this option, the system will inform the customer about the waiting time, and the staff will not have to enter this value each time.

However, in case of many orders and problems with the estimation of their delivery time, you can set the option of accepting orders without specifying the time.

  1. Go to "Settings" → "Order settings" → "Receiving orders".

  2. Enable one of the options:
    — "Accept orders automatically with a default order fulfillment time" option and enter the value expressed in minutes. The customer's order will be automatically accepted with the fulfillment time indicated by you in this section.
    "Accept orders without specifying the time of order fulfillment". In this case, the order will not be automatically accepted, but your staff will be able to accept it without indicating the fulfillment time. The customer will be only notified about the acceptance of the order.

  3. Click on the "Save" button.

  4. The changes have been saved.

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