Refunding of rejected order payments

  1. Choose an order from the available orders list.
  2. Next, in the details of the chosen order, choose “Refund the payment”.
  3. Confirm the payment refund.
  4. Return status will appear in the order details. The return will be made within 3 working days.
  5. Your customer will receive an email that their payment was refunded.

Refunding of accepted order payments

  1. Choose an order from the available orders list.
  2. In the order details, choose “Options” and then “Refund the payment”.
  3. Confirm the payment refund.
  4. Return status will appear in the order details. The return will be made within 3 working days.
  5. Your customer will receive an email that their payment was refunded.

You are not able to request a refund

If you are unable to request a refund, it is possible that your account does not have the needed permissions. Please read the article on user account management.

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