The UpMenu system allows you to refund payments for both rejected and accepted orders. You can use this option when you are not able to realize an order placed by a customer or, for instance, when a customer is not satisfied.

Rejected order payment refund

The UpMenu system allows making a refund for a rejected click only in two clicks!

  1. Go to “Orders”.

  2. Choose an order from the available orders list.

  3. Click on the “Full refund” button in the “Payment” section.

  4. Confirm the payment refund.

  5. Return status will appear in the order details. The return will be made within 3 working days.

  6. Your customer will receive an email that their payment was refunded.

Accepted order payment refund

The UpMenu system allows making a full or partial refund for accepted payments. You can use this option when, for instance, you realize you can't fulfill an order after the acceptance of it.

  1. Go to “Orders”.

  2. Choose an order from the available orders list.

  3. In the order details, choose “Options” and then “Refund the payment” or “Partial refund”.

  4. Confirm the payment refund.

  5. Return status will appear in the order details. The return will be made within 3 working days.

  6. Your customer will receive an email that their payment was refunded.

You are not able to request a refund

If you are unable to request a refund, it is possible that your account does not have the needed permissions. Please read the article on user account management.

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