Setting up notifications is a great way to be up to date with what is going on! UpMenu allows setting up two types of notifications – for restaurants and for the customer.

Setting up notifications for your restaurant

The UpMenu system helps you not to miss anything. Activate the notifications you want so you will know everything instantly!

  1. Go to Settings” → “Notifications” → “Staff notifications”.

  2. Expand the “Email notifications” section and/or “SMS notifications” section.

  3. Activate notifications you are interested in by moving the slider and entering the email address and/or the phone number to which notifications will be sent::
    - “New order” – to efficiently manage orders;
    - “Missed order” – to evaluate the customer service responsiveness and to have yet another way not to miss any orders. This option allows you to set the maximum time without reaction (5 to 600 min) after which you will receive a notification.
    - “New rating” – to respond efficiently to customer feedback;
    - “Turning on/off online orders” – to have information about changes to online order settings;

  4. Save your changes.

  5. You will be notified via e-mail or SMS according to the configuration.

Setting up notifications for your customers

The UpMenu system allows you to notify your customers about everything related to their order! Sometimes the customers close the app or the website after placing an order so make sure that they will not miss a thing!

  1. Go to Settings” → “Notifications” → “Customer notifications”.

  2. Set the way customers are notified – via email (free) or SMS (additional cost):
    - “Accepting an order” – to inform the customer that the order has been accepted
    - “Rejecting an order” – to inform the customer about the rejection of an order, e.g. due to a lack of products
    - “Delaying an order” – to inform the customer about the estimated delivery time.

  3. Save your changes.

  4. The customers will be notified via e-mail or SMS according to the configuration.

Tip: There is a default notification in UpMenu, thanks to which the customer will receive confirmation after placing the order and information about the waiting time.

Setting up personalized notifications for customers

UpMenu allows you to send a personalized e-mail or SMS message to your customer. You can use this option to inform the client about, for example, the reasons for the delay and offer compensation.

  1. Go to Settings” → “Notifications” → “Customer notifications”.

  2. Turn the “Custom notifications for customers” option by moving the slider.

  3. Save your changes.

  4. Go to “Orders” and choose an accepted order.

  5. You can send an e-mail or SMS message to your customers by clicking on the adequate button. The email notification is free of charge and the SMS cost is $0.08 net. In the case of SMS messages, you can choose one of the templates.

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