Setting up notifications is a great way to be up to date with what is going on! UpMenu allows setting up two types of notifications – for restaurants and for the customer.

Setting up notifications for the staff of your restaurant

The UpMenu system helps you not to miss anything. Activate the notifications you want so you will know everything instantly!

  1. Go to “Settings” → “General” → “Notifications”.

  2. If you have a chain of restaurants, choose one of them from the list.

  3. Expand the “Email notifications” section and/or “SMS notifications” in the “Staff notifications” section.

  4. Activate notifications you are interested in by moving the slider and entering the email address and/or the phone number to which notifications will be sent::
    - “New order” – to efficiently manage orders;
    - “Missed order” – to evaluate the customer service responsiveness and to have yet another way not to miss any orders. This option allows you to set the maximum time without reaction (5 to 600 min) after which you will receive a notification.
    - “New rating” – to respond efficiently to customer feedback;
    - “Turning on/off online orders” – to have information about changes to online order settings;


  5. Save your changes.

  6. You will be notified via e-mail or SMS according to the configuration.


Tip

If you manage a few brands, you can configure different notification sounds for each of them. You can also turn off the sound notifications!

Setting up notifications for your customers

The UpMenu system allows you to notify your customers about everything related to their order! Sometimes the customers close the app or the website after placing an order so make sure that they will not miss a thing!

  1. Go to “Settings” → “General” → “Notifications”.

  2. If you have a chain of restaurants, choose one of them from the list.


  3. Set the way customers are notified in the “Customer notifications section” – via email (free) or SMS (additional cost):
    - “Accepting an order” – to inform the customer that the order has been accepted
    - “Rejecting an order” – to inform the customer about the rejection of an order, e.g. due to a lack of products
    - “Delaying an order” – to inform the customer about the estimated delivery time.

  4. Save your changes.

  5. The customers will be notified via e-mail or SMS according to the configuration.

Tip

There is a default notification in UpMenu, thanks to which the customer will receive confirmation after placing the order and information about the waiting time.

Setting up personalized notifications for customers

UpMenu allows you to send a personalized e-mail or SMS message to your customer. You can use this option to inform the client about, for example, the reasons for the delay and offer compensation.

  1. Go to “Settings” → “General” → “Notifications”.

  2. If you have a chain of restaurants, choose one of them from the list.

  3. Turn the “Custom notifications for customers” option by moving the slider in the “Customer notifications section”.

  4. Save your changes.

  5. Go to “Orders” and choose an accepted order.

  6. You can send an e-mail or SMS message to your customers by clicking on the adequate button. The email notification is free of charge and the SMS cost is $0.08 net. In the case of SMS messages, you can choose one of the templates.

Push notifications via the mobile application

Another form of sending customer notifications is sending push notifications. These can be sent to customers who have placed an order through the mobile app.

  1. Go to “Orders”.

  2. Select an accepted order that was placed through the mobile app.

  3. Click on the “Send push” button.

  4. Choose from templates or write your own message. Push messages are limited to 500 characters including spaces.

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